Refund & Replacement Policy
How replacements, exceptional refunds and commission adjustments work for promotional purchases.
Table of Contents
1. Introduction
This Refund & Replacement Policy explains how Oakscroft handles post-purchase issues for products bought through promotional campaigns connected to the Oakscroft Partner Network, and how those outcomes can affect affiliate commissions.
Customer fulfilment is handled through Oakscroft’s store operations. Affiliates do not process returns or replacements themselves.
2. No Return After Delivery
3. Replacement for Damage or Defect
If a product arrives damaged or has a genuine manufacturing defect, Oakscroft may replace it with an equivalent product after verification.
Replacement is not the same as a cash refund. Cash refunds, if any, are exceptional and decided by Oakscroft.
4. Replacement Process
- Customer reports the issue through Oakscroft’s official customer support channels with order details;
- Customer provides clear evidence (for example photos/videos of damage or defect) as requested;
- Oakscroft verifies the claim against the order and product condition;
- If approved, an equivalent replacement is arranged according to logistics capacity;
- If declined, the customer is informed of the decision under store rules.
5. Verification
Oakscroft may reject replacement requests that lack evidence, appear tampered, fall outside delivery issue windows, or conflict with order records. Verification protects both customers and the affiliate programme from abuse.
6. Exceptional Cases
In rare situations Oakscroft may approve a refund even when standard campaign rules do not offer returns. Exceptional refunds are discretionary and not a right created by sharing a referral link.
7. Impact on Affiliate Commission
Replacements that keep the original sale intact may not reverse commission, but administrators may still adjust records if fraud or policy issues are found.
8. Customer Responsibilities
- Inspect deliveries promptly;
- Report damage or defects through official Oakscroft channels with proof;
- Retain packaging when requested for verification;
- Not misuse replacement processes for free goods or repeated false claims.
9. Affiliate Responsibilities
- Do not promise customers free returns or cash refunds beyond this policy;
- Direct customers to official Oakscroft support for product issues;
- Do not coach customers to fake damage claims to keep commission while obtaining free goods;
- Accept that exceptional refunds can reverse commission.
10. Frequently Asked Questions
Can a customer return a product because they changed their mind?
Under this promotional campaign policy, products are generally not returnable after delivery for change of mind.
What if the item is damaged on arrival?
After verification, Oakscroft may replace it with an equivalent product.
Will I lose commission if there is a replacement?
A verified replacement often keeps the original order context, but fraud or policy findings can still affect commission. Exceptional refunds may reverse commission.
Who decides refunds?
Oakscroft operations/administrators—not affiliates—decide exceptional refunds.
11. Important Notes
- This policy reflects Partner Network programme rules for promotional campaign purchases.
- Storefront customer pages may provide additional operational instructions for raising tickets.
- Affiliate commission always remains subject to administrative review.